Category: Opinion
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Airlines Love ‘Boarding Not Boarding’ to Achieve On-Time Performance But Is There a Better Way?
Written by Mateusz Maszczynski @ PYOK It’s perhaps of little surprise that on-time performance is one of the most important drivers of customer satisfaction among airline passengers… after all, nobody wants to waste their precious time waiting around for a delayed flight. But one of the methods that an increasing number of airlines are using…