Category: NPS
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Lufthansa Sees Customer Satisfaction Scores Plummet as Post Pandemiuc Cost Cutting Focus Continues
Written by Mateusz Maszczynski @ PYOK Customer satisfaction scores at German flag carrier Lufthansa have plummeted by 22 points as the airline continues to focus on cost-cutting, according to a new report by the financial newspaper Handelsblatt. Lufthansa measures customer satisfaction through a measure called the Net Promoter Score (NPS), which is widely used in…