Category: Mileage Plus
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United Airlines Customer Submits DOT Complaint Claiming Carrier Incited Him to Buy Award Miles For a Flight it Couldn’t Sell Then Refused to Refund Him
Written by Mateusz Maszczynski @ PYOK A United Airlines customer has submitted a formal complaint to the Department of Transportation (DOT) claiming the Chicago-based carrier incited him to purchase nearly 200,000 miles for an award flight only to then claim it couldn’t sell him the ticket and refuse to refund the miles he had purchased.…