Category: it
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British Airways Planning Major Changes to Website and Phone App to Address Frequent Flyer Complaints
Written by Mateusz Maszczynski @ PYOK British Airways is attempting to address complaints levelled by frequent flyers about the useability (or lack thereof) of its website and mobile app. Long the butt of jokes amongst BA’s most loyal customers, the airline has now secured investment from its Madrid-based parent company to fix some of the…