Category: customer service
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The British Airways Customer Service Chatbot is So Bad It Doesn’t Even Know Where The Airline is Based
Written by Mateusz Maszczynski @ PYOK A British Airways customer has shared their frustrating experience with the British Airways customer service chatbot after it couldn’t even recognize the airline’s main hub at London Heathrow Airport. Sharing a video of the maddening interaction with the chatbot, part of BA’s £350 million investment in its dilapidated IT…