Category: customer service
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British Airways Passengers Share Genius Hack to Beat ‘Copy and Paste’ AI Customer Service Responses
Written by Mateusz Maszczynski @ PYOK Frequent flyers who are fed up with British Airways have been sharing their tips to get around AI customer service bots that send out impersonal, copy-and-paste replies to their complaints without ever being seen by a real person at the airline. Last month, British Airways revealed how it was…