Travel Blogs – Automation v2

Category: APEXEXPO22

SLAs suck: Seeking a service specification shift

Nov 10, 2022

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by

Seth Miller

in APEXEXPO, APEXEXPO22, IFC, IFEC, In Flight, in-flight connectivity, in-flight internet, in-flight wifi, inflight connectivity, inflight wifi, Intelsat, Jeff Sare, Jonathan Hofeller, Mark Cheyney, PaxEx, SpaceX, Starlink, Travel

Written by Seth Miller @ Wandering Aramean “Our providers say they’re meeting our contracted service level agreement (SLA), but our customers say the performance isn’t there. Something doesn’t add up.” What are inflight connectivity SLAs measuring, and can they be used to hold suppliers accoun…